Accessibility
Our Commitment - Last Updated July 2026
Open Sesame is committed to providing an inclusive experience for all guests, both in our restaurants and on our website. We recognize that accessibility is an ongoing responsibility and are continually working to improve the usability and accessibility of our digital services.
Our goal is to make our website as accessible as reasonably possible for all visitors, including individuals who use assistive technologies such as screen readers, screen magnifiers, voice recognition software, and keyboard-only navigation.
Continuous Improvement
Accessibility is an ongoing process. We regularly review our website, evaluate new technologies, and work with our website and technology partners to identify and improve accessibility where reasonably achievable.
Our efforts may include:
Reviewing website content for accessibility
Improving navigation and keyboard usability
Providing meaningful alternative text for images where appropriate
Improving compatibility with commonly used assistive technologies
Addressing accessibility issues that are identified through testing or user feedback
Working with third-party providers to improve accessibility of services integrated into our website
Third-Party Services
Our website includes services provided by independent third-party providers, including our online ordering platform and other integrated services.
While we encourage all of our service providers to support recognized accessibility standards and continuously improve their platforms, certain portions of these services are designed, hosted, maintained, and updated by those providers.
If you experience difficulty accessing any third-party feature available through our website, we encourage you to contact us so that we can assist you directly and work with the provider to address the issue whenever possible.
Need Assistance?
If you experience difficulty using our website or placing an online order, we are happy to help.
Please contact us and a member of our team will gladly assist you, including taking your order by telephone if needed.
Long Beach
(562) 621-1698
Los Angeles
(323e) 525-1698
Email: Jacqui@opensesamegrill.com
Reporting an Accessibility Issue
If you encounter an accessibility barrier, please let us know.
When possible, include:
the webpage or feature you were using;
a brief description of the issue;
the device and browser used (if known); and
your preferred method of contact.
Your feedback helps us improve the experience for all guests.
Our Commitment to Respond
We review accessibility feedback promptly and make reasonable efforts to investigate reported issues and identify appropriate solutions.
Where an accessibility issue involves a third-party service provider, we will communicate the issue to that provider and work with them toward a resolution whenever reasonably possible.